Lamentablemente hubo un error. Por favor, inténtelo de nuevo más tarde.
P
A Good Guitar Held Back by Poor Initial Setup
I recently bought a Hils Next HN3 Left‑Handed from Thomann.
At first glance, the guitar looked great: visually perfect, good materials, and a sound I genuinely enjoy. Unfortunately, once I started checking it properly, several setup issues became impossible to ignore.
I initially contacted customer support because the tuners were stiff and slightly oxidized, making the guitar almost impossible to tune. The support agent was very friendly and suggested trying some teflon oil or contacting them again if it didn’t help.
However, after inspecting the instrument more thoroughly, I found multiple problems:
• Tuners were stiff and slightly oxidized
• Strings were incorrectly locked in the saddles, which explained the tuning stiffness
• Intonation was completely off, with the saddles set almost like a right‑handed guitar
• Nut height was extremely high (0.8 mm at the 1st fret, 0.28 mm when fretting at the 3rd)
At that point, the guitar felt more like a B‑stock unit or something that had received no QC setup at all.
I considered returning it, but the post office is very far from where I live, and after reading recent reviews mentioning similar issues with Hils models, I was worried I might receive another one in even worse condition. Because of that, I decided to keep it and take it to a luthier instead. The setup cost me 90€, but at least now the guitar is playable.
I think many customers would not expect to do this level of work—or pay extra—on a brand‑new instrument. It would be helpful if Thomann could check these guitars more carefully before shipping, or at least add a note about the setup condition, so buyers know what to expect.
The guitar itself has potential and looks fantastic, but the out‑of‑the‑box setup was far below what I would expect from a new instrument.
At first glance, the guitar looked great: visually perfect, good materials, and a sound I genuinely enjoy. Unfortunately, once I started checking it properly, several setup issues became impossible to ignore.
I initially contacted customer support because the tuners were stiff and slightly oxidized, making the guitar almost impossible to tune. The support agent was very friendly and suggested trying some teflon oil or contacting them again if it didn’t help.
However, after inspecting the instrument more thoroughly, I found multiple problems:
• Tuners were stiff and slightly oxidized
• Strings were incorrectly locked in the saddles, which explained the tuning stiffness
• Intonation was completely off, with the saddles set almost like a right‑handed guitar
• Nut height was extremely high (0.8 mm at the 1st fret, 0.28 mm when fretting at the 3rd)
At that point, the guitar felt more like a B‑stock unit or something that had received no QC setup at all.
I considered returning it, but the post office is very far from where I live, and after reading recent reviews mentioning similar issues with Hils models, I was worried I might receive another one in even worse condition. Because of that, I decided to keep it and take it to a luthier instead. The setup cost me 90€, but at least now the guitar is playable.
I think many customers would not expect to do this level of work—or pay extra—on a brand‑new instrument. It would be helpful if Thomann could check these guitars more carefully before shipping, or at least add a note about the setup condition, so buyers know what to expect.
The guitar itself has potential and looks fantastic, but the out‑of‑the‑box setup was far below what I would expect from a new instrument.
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Lamentablemente hubo un error. Por favor, inténtelo de nuevo más tarde.
H
No issues, Quality guitar
Frets are perfect, Very little adjustment needed (Lowering the action and quarter turn of a truss rod and it's perfect) No fret buzz and intonation was fine.
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